Knowledge Base

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Notify affected users when a Known Issue (bug) is resolved

As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 1 No status

16 VOTE

I need to see security bulletins pushed to my immediate attention

As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could h...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 7 No status

15 VOTE

Include the article title in the web page title

Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

13 VOTE

Add "This affects me" button to Known Issue (bug) articles

As a customer, I would like to be able to indicate that a particular Known Issue (bug) affects me so that OSIsoft can properly assess the impact of it.

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

12 VOTE

Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade. Currently it i...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

3 VOTE

Display the "common" product names in addition to the version numbers in Known Issues

It's difficult to know at a glance what version is affected by looking only at the long product number. It would be good to also list the product name; for example, list 2023 SP1 Patch 1 in addition to 3.9.1.0 for fixes in this version of PI Vision.

Brent Bregenzer 8 months ago in Customer Portal & PI Square / Knowledge Base 0 No status

9 VOTE

Provide a 'virtual cabinet' for users to store favorite KB articles

Documentation is great and Tech Support exceeds our expectations. I would like to suggest to create a 'virtual cabinet' where the user (me) could save its favorites or most use KB Articles or manuals for references, I think it would facilitate our...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 3 No status

7 VOTE

Allow following articles to see when it is validated or has been updated

Need to ability to subscribe for updates to the article for when a fix has been found/validated - get notifications on bug status, as well as any available workarounds. This is especially important for non-validated articles

Gabriel Verreault about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

1 VOTE

Allow for feedback on KB Articles

Currently, I can upvote or downvote, but not give any text feedback on a KB Article. I'd like to share feedback such "please including how to check the archive flag" or "error XYZ would also be resolved by this KB Article". This is possible in the...

Kelsey Bobeck 4 months ago in Customer Portal & PI Square / Knowledge Base 0 No status

6 VOTE

Show votes on the latest article version on customer portal

Right now, the vote numbers on articles are cumulative; they show all of the votes the article has received over the life of the article. As a result, if there is a problem with an article, say a broken link, then it will get a lot of negative vo...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

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