AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Ideas

    Showing 105 of 5200

    Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Download case attachments

    JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Show nick names I have added on Product page along with serial numbers for case creation

    I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number. When I create a case and have to choose a ser...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Have pre-defined PI Trends embedded in the body of the PI Notification Emails

    I would recommend that the PI Notification developer would have a way to embed a pre-defined PI Trend in the body of the PI Notification email so the end user does not have to open a ProcessBook trend as an attachment in ProcessBook. Thanks, Phi...
    Phil Jones over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    One Step Process to Clean Cached Events on Mobile Devices with PIML Mobile

    As a user of Manual Logger Mobile, I would like the ability to easily manage the number of cached devices on my mobile device. It is a lot of steps required to clean up the number of cached events on a handheld device.
    Guest over 3 years ago in AVEVA™ PI Vision™ / Manual Data Entry / PI Manual Logger 0 Declined

    Manual Logger Web - Clicking on back button should bring up a prompt

    Back button should prompt user for confirmation such that if a user accidentally hits the back button in the middle of a tour without saving, the browser prompts them: "Are you sure you want to leave this page?"
    Guest over 3 years ago in AVEVA™ PI Vision™ / Manual Data Entry / PI Manual Logger 0 Declined

    PIML Web - customize date

    To be able to customize the date in the tour to the previous day so that operators do not need to modify it to the previous day every day when they open a tour.
    Guest over 3 years ago in AVEVA™ PI Vision™ / Manual Data Entry / PI Manual Logger 0 Declined

    PI Manual Logger - Customer would like to enter a timestamp (with the : ) in the comments section of PIML

    Ability to enter a timestamp with a colon in the comments section of PIML Due to this work item: https://techsupport.osisoft.com/Troubleshooting/Known-Issues/104011 customer is unable to include characters that are common with timestamps in the c...
    Guest over 3 years ago in AVEVA™ PI Vision™ / Manual Data Entry / PI Manual Logger 0 Declined