AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Ideas

    Showing 30 of 5197

    Automatic case creation for license generation error

    As a admin user, when experienced an error during license generation, I would like a technical support case created automatically on my behalf. And a representative from OSIsoft to contact me regarding the error. Currently, I need to contact techn...
    Willy Seah Wei Liat over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Datalink - Root Path should allow to specify multiple Data Archives

    Currently, the Root Path field of Datalink can be pointed to a single cell to retrieve the name of the Data Archive where the tag resides. It is not possible to specify an array of cells, as only the first Data Archive will be considered. There ...
    Guest over 3 years ago in AVEVA™ PI DataLink™ / Task Pane 0 Declined

    Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Download case attachments

    JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Show nick names I have added on Product page along with serial numbers for case creation

    I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number. When I create a case and have to choose a ser...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Have pre-defined PI Trends embedded in the body of the PI Notification Emails

    I would recommend that the PI Notification developer would have a way to embed a pre-defined PI Trend in the body of the PI Notification email so the end user does not have to open a ProcessBook trend as an attachment in ProcessBook. Thanks, Phi...
    Phil Jones over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    PI DataLink input fields in the "Explore Events" or "Compare Events" functions to be displayed correctly

    When opening Microsoft Excel to access the installed PI DataLink 2019, there are instances where the input fields in the "Explore Events" or "Compare Events" function cannot be seen. Additional step to expand the pane width is required in order to...
    Guest over 3 years ago in AVEVA™ PI DataLink™ / Task Pane 0 No status

    In the Asset Filter Search task pane, add the ability to filter attributes shown in "Attributes to display" list

    The "Attributes to display" list becomes difficult to navigate when a large number of attributes are present.   A filter would be helpful.
    Guest over 3 years ago in AVEVA™ PI DataLink™ / Task Pane 0 Declined