On-line Case Creation

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Auto select case language depends on site location when creating an case.

Please let customer portal to auto-detect case language when customer creating a new case. In many circumstances, the customer will ignore the language preference, and the case will push to PSE that support different language.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 Declined

2 VOTE

Order the version numbers

When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, bu...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

2 VOTE

Allow PI Connectors to be searched and selected

Currently, when you choose "Collection" under the Product Family, the list that appears under Product And License is limited. For example, the PI Connector For UFL does not appear and you cannot search for it. This defeats the purpose of the new C...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

2 VOTE

Automatic case creation for license generation error

As a admin user, when experienced an error during license generation, I would like a technical support case created automatically on my behalf. And a representative from OSIsoft to contact me regarding the error. Currently, I need to contact techn...

Willy Seah Wei Liat over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Be able to choose the preferred time zone or location of the tech support engineer

Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

custom filter for tech support cases

JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Format of tech support cases

Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Download case attachments

JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Show nick names I have added on Product page along with serial numbers for case creation

I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number. When I create a case and have to choose a ser...

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Have pre-defined PI Trends embedded in the body of the PI Notification Emails

I would recommend that the PI Notification developer would have a way to embed a pre-defined PI Trend in the body of the PI Notification email so the end user does not have to open a ProcessBook trend as an attachment in ProcessBook. Thanks, Phi...

Phil Jones over 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

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