Customer Portal Overall

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Make default Customer Portal site configurable

When your organization has many sites, it would be helpful if you could pick which one would be selected by default in the customer portal. This would save a lot of time when either downloading products or entering Tech Support requests.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Permit users to have different access levels at different sites

Currently the Admin from one company site can add a user from a different company site at a lower level, and the level is propagated across all sites. The user may be an admin at Site A, but if added as a Super user at Site B, the admin level acce...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Add support for TLS 1.3

Please add support for TLS 1.3 to customers.osisoft.com so that it loads more quickly and more securely. The home page is already very slow to load. Need every speed boost that we can get.

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Leveraging Generative Language Models for Enhanced Support

Integrating a Generative Language Model (GLM) into the myOSIsoft.com Support page will revolutionize user experience. Benefits include advanced search capabilities, natural language understanding, content summarization, dynamic knowledge base, and...

Matthew Kishe 9 months ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Quickly add fellow admins for many, many sites

I administrate many sites. I need a way to quickly add a fellow admin that matches my own view and access.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Add a space between the first name and last name in the description of migrated cases

In migrated cases, the description appears as: Note: This case has been opened by the following person - KennethBarber There should be a space between the first name and the last name.

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Streamline changing of roles

As an admin changing the role for a user requires you to enter into each user and updating the role. Unfortunately phone number and/or other fields such as working times, timezone, etc. typically aren't set and these are required. This means that ...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Admin action distributed to multiple admins

My sites typically have multiple admins, who are responsible for adding / removing / updating user lists. It would be great if there was a way to queue or distribute admin actions for a site across all the admins for that site. Example, a new user...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Clarify "My NOC Cases" and "All NOC Cases"

The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disap...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 In development

3 VOTE

Include the Article Number in the KCS name

Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

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