Customer Portal Overall

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Provide useable downloadable data for analyzing past NOC calls

While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the De...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Option for Admin User to be copied on all case interaction e-mails

As an Admin User, I would like to be able to opt in to being cced on all case interaction e-mails for any cases for my sites. That way I can be aware of the issues my team is facing as the case interactions occur.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Add SSO username to profile

Add a section to the customer profile with their SSO username so they know how to log onto FTP

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 Tell us more

5 VOTE

Expand Truncated Fields

Customer often comes across truncated fields with no way to read the entire field which sometimes has a version on the hidden end. Wondering if fields could be resizable or resize window width.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Leveraging Generative Language Models for Enhanced Support

Integrating a Generative Language Model (GLM) into the myOSIsoft.com Support page will revolutionize user experience. Benefits include advanced search capabilities, natural language understanding, content summarization, dynamic knowledge base, and...

Matthew Kishe 7 months ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Test your changes before put them online

i lost my access and as such i cannot opencase or read a lb. Nice work:((

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

More clearly differentiate Deactivated users on My Team page

Currently the Active status slider on the My Team page is greyed out for one of three reasons: 1) The user has been deactivated 2) You do not have permissions to deactivate the user 3) The user is yourself (so that you do not accidentally remove ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Increase the spacing between the tabs

Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window wi...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

4 VOTE

make page content expand to the full width of the browser

that can also give us more characters in the feed

MarkGoepel about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Attach my site's architecture diagram

I'd like to be able to attach my site's architecture diagram via the customer portal. This would allow me to avoid having to re-explain my architecture every time I call into Tech Support and speak with a new support engineer.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

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