Customer Portal Overall

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Increase the spacing between the tabs

Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window wi...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

4 VOTE

make page content expand to the full width of the browser

that can also give us more characters in the feed

MarkGoepel about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Attach my site's architecture diagram

I'd like to be able to attach my site's architecture diagram via the customer portal. This would allow me to avoid having to re-explain my architecture every time I call into Tech Support and speak with a new support engineer.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Make default Customer Portal site configurable

When your organization has many sites, it would be helpful if you could pick which one would be selected by default in the customer portal. This would save a lot of time when either downloading products or entering Tech Support requests.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Permit users to have different access levels at different sites

Currently the Admin from one company site can add a user from a different company site at a lower level, and the level is propagated across all sites. The user may be an admin at Site A, but if added as a Super user at Site B, the admin level acce...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Add support for TLS 1.3

Please add support for TLS 1.3 to customers.osisoft.com so that it loads more quickly and more securely. The home page is already very slow to load. Need every speed boost that we can get.

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Leveraging Generative Language Models for Enhanced Support

Integrating a Generative Language Model (GLM) into the myOSIsoft.com Support page will revolutionize user experience. Benefits include advanced search capabilities, natural language understanding, content summarization, dynamic knowledge base, and...

Matthew Kishe 7 months ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Quickly add fellow admins for many, many sites

I administrate many sites. I need a way to quickly add a fellow admin that matches my own view and access.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Add a space between the first name and last name in the description of migrated cases

In migrated cases, the description appears as: Note: This case has been opened by the following person - KennethBarber There should be a space between the first name and the last name.

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Streamline changing of roles

As an admin changing the role for a user requires you to enter into each user and updating the role. Unfortunately phone number and/or other fields such as working times, timezone, etc. typically aren't set and these are required. This means that ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

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