Customer Portal Overall

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Provide useable downloadable data for analyzing past NOC calls

While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the De...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Option for Admin User to be copied on all case interaction e-mails

As an Admin User, I would like to be able to opt in to being cced on all case interaction e-mails for any cases for my sites. That way I can be aware of the issues my team is facing as the case interactions occur.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Add SSO username to profile

Add a section to the customer profile with their SSO username so they know how to log onto FTP

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 Tell us more

5 VOTE

Expand Truncated Fields

Customer often comes across truncated fields with no way to read the entire field which sometimes has a version on the hidden end. Wondering if fields could be resizable or resize window width.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Access Customer Portal with customer SSO authentication

My customer would like to be able to access the OSISoft Customer portal using THEIR SSO infrastructure. This saves the user having to sync passwords, and also mean that the password policy of the end-user is applied. Preferably a user would be ent...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Test your changes before put them online

i lost my access and as such i cannot opencase or read a lb. Nice work:((

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

More clearly differentiate Deactivated users on My Team page

Currently the Active status slider on the My Team page is greyed out for one of three reasons: 1) The user has been deactivated 2) You do not have permissions to deactivate the user 3) The user is yourself (so that you do not accidentally remove ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Increase the spacing between the tabs

Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window wi...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

4 VOTE

make page content expand to the full width of the browser

that can also give us more characters in the feed

MarkGoepel about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

4 VOTE

Attach my site's architecture diagram

I'd like to be able to attach my site's architecture diagram via the customer portal. This would allow me to avoid having to re-explain my architecture every time I call into Tech Support and speak with a new support engineer.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

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