AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Customer Portal Overall

    Showing 58

    NOC Routing

    Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

    Include the Article Number in the KCS name

    Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

    Make default Customer Portal site configurable

    When your organization has many sites, it would be helpful if you could pick which one would be selected by default in the customer portal. This would save a lot of time when either downloading products or entering Tech Support requests.
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

    Permit users to have different access levels at different sites

    Currently the Admin from one company site can add a user from a different company site at a lower level, and the level is propagated across all sites. The user may be an admin at Site A, but if added as a Super user at Site B, the admin level acce...
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

    Improve general user friendliness

    Sharing input by my customer ElecGas - Pego site (Rita Tavares): . the new site is not very user friendly on searching for products to download. It shows a very small window with the information, and it’s not easy to scroll down. And, each time w...
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

    link to "myOsiSoft" and feedback page

    The link to "myOsiSoft" site, on support page its not obvious or easy to find/remember. The same with the Feedback page link. Had to heard from someone else that the page exists and search a lot to find the link.
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

    Bring back the online Hardware and PI System Sizing recommendations web page

    Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version...
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

    Report of training who took what training in my organization (Training metrics)

    My customers would like to see who took the online or classroom training from OSIsoft within thier organization. It will help track the training status and requirements.
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

    Feedback has any value?

    We are giving feedback on various products and services. Customer portal is the most frustrating one. Voted on numerous items but I see no value because there is no progress. Is there a place where OSIsoft can post what they are improving/improv...
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

    Allow all NOC contacts to receive all updates for NOC cases at their site

    As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Current...
    Guest over 3 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status