Customer Portal Overall

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Admin action distributed to multiple admins

My sites typically have multiple admins, who are responsible for adding / removing / updating user lists. It would be great if there was a way to queue or distribute admin actions for a site across all the admins for that site. Example, a new user...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Include the Article Number in the KCS name

Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

3 VOTE

Report of training who took what training in my organization (Training metrics)

My customers would like to see who took the online or classroom training from OSIsoft within thier organization. It will help track the training status and requirements.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

3 VOTE

Feedback has any value?

We are giving feedback on various products and services. Customer portal is the most frustrating one. Voted on numerous items but I see no value because there is no progress. Is there a place where OSIsoft can post what they are improving/improv...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Show more than the last three "Recently updated ideas" on the User Feedback home page

The front page of the User Feedback homepage only shows the last three most recently updated ideas. Quite often more than three changes are made at once. Those are invisible (unless you get a notification because you voted for an idea or similar)....

Christoph Rose about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Change "Feature-Policy" to "Permissions-Policy" on https://websupport.osisoft.com/

See the link below, which also scores the website with an A. This change should bring the score up to A+. https://securityheaders.com/?q=https%3A%2F%2Fwebsupport.osisoft.com%2F

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

3 VOTE

Enable OCSP stapling on customers.osisoft.com

OCSP stapling means the web server sending the certificate revocation status with the certificate to the users' browsers, which avoids the need for the browsers to contact the certificate authority to get this information. OCSP stapling will make ...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

support severity

Would like to fully understand the OSIsoft Support severity system. What makes a ticket critical? When is a Support ticket escalated? When does a ticket change ownership?

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

View all Support tickets and status

Wants access to all of an organization's Support tickets globally and by site.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Allow users to browse >2 pages of cases to view older cases

Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

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