Customer Portal Overall

Showing 57

Group Developers Club users into a single group

In the software download area I see my various PI Servers but there is also a large list of PI Developers Club licenses. As with all the products associated with each PI Server, I would like to roll all Developers Club licenses into a single categ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Customer Portal Feedback

I am using the products page on the Customer Portal and I believe that some changes should be made, regarding the display of release dates and version numbers directly from the download UI, as I feel that this is a necessary column to include, and...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

2 VOTE

Improve general user friendliness

Sharing input by my customer ElecGas - Pego site (Rita Tavares): . the new site is not very user friendly on searching for products to download. It shows a very small window with the information, and it’s not easy to scroll down. And, each time w...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Make posts on Tech Support cases editable

As a Customer Portal user, I would like to be able to modify my posts on Tech Support cases so that I can easily add information to an existing post or remove information that was included by mistake (for example, sensitive machine information).

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Add a warning before creating a Tech Support Case post with an automatic link.

After typing a URL into a post in a Tech Support case, a link is automatically added to the post. This link remains even after the URL is deleted from the post. As a Customer Portal user, I would like a warning that an automatic link will be adde...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

new service request notifications

I would like to get informed by e-mail when someone creates new service requests for my site.

Maxime Raguenet about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

link to "myOsiSoft" and feedback page

The link to "myOsiSoft" site, on support page its not obvious or easy to find/remember. The same with the Feedback page link. Had to heard from someone else that the page exists and search a lot to find the link.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

1 VOTE

Allow all NOC contacts to receive all updates for NOC cases at their site

As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Current...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

"My NOC Cases" should show any NOC cases at sites for which I am a NOC Contact

As a user who is a NOC Contact, under "My NOC Cases" I would like to see NOC cases for any site for which I am a NOC Contact regardless of whether I am specified as the primary contact on the case. This is so that I can keep track of any NOC cases...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Make Product Release notes public so IT can see what's changed before installation

"Make product release notes public so that when IT Dept is assessing whether to install updates we can see what has changed. Now I have to chase other parties to get them to login and then send me release notes to review."

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

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