Customer Portal & PI Square

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The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported ...

Guest about 2 years ago in Customer Portal & PI Square / General 2 No status

2 VOTE

Allow new method(s) in the Quindar Interface

1) The Survalent System API allows references to be pulled by station, or by PointID. While Station migrates around periodically in our processes, PointID does not, and is fixed. This would reduce tag change management by greater than 50% in our p...

Guest about 2 years ago in Customer Portal & PI Square / General 1 No status

2 VOTE

Remove Idea from Create Content on PI Square

PI Square users can still create Ideas. Remove this option or redirect to this site

JTWhite about 2 years ago in Customer Portal & PI Square / General 3 Planned

2 VOTE

support severity

Would like to fully understand the OSIsoft Support severity system. What makes a ticket critical? When is a Support ticket escalated? When does a ticket change ownership?

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

View all Support tickets and status

Wants access to all of an organization's Support tickets globally and by site.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Change "CaseDetail" to "Case Detail" in the title of case pages

When you click on a case, the title of the web page, as shown in the browser tab, is "CaseDetail". This should be "Case Detail"

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 Evaluating

2 VOTE

Allow users to browse >2 pages of cases to view older cases

Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Group Developers Club users into a single group

In the software download area I see my various PI Servers but there is also a large list of PI Developers Club licenses. As with all the products associated with each PI Server, I would like to roll all Developers Club licenses into a single categ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Customer Portal Feedback

I am using the products page on the Customer Portal and I believe that some changes should be made, regarding the display of release dates and version numbers directly from the download UI, as I feel that this is a necessary column to include, and...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

2 VOTE

Clarify "My NOC Cases" and "All NOC Cases"

The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disap...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 In development

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