Customer Portal & PI Square

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Remove product family from product search criteria

The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily. This is a ...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

6 VOTE

Please don't show me older expired product licenses

It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

3 VOTE

Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so c...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

13 VOTE

Software download window needs redesigned

The window to download software does not work well. I struggle to even reach the check box for license agreement and the button to start the download. I don't know if it scaling or what, but it was almost unusable.

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 3 No status

13 VOTE

Add a visual indicator for permissions denied due to the user's profile

By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users s...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

38 VOTE

Make it easier to find products in the customer portal

Finding products is a real pain. It would be much easier if you were to let me search for products first, then show me where they are licensed in the sites/servers that I belong to, and in the same screen show me if the licenses are current. Right...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

10 VOTE

Can I see known issues for a particular version of a software?

As a PI Adminstrator for a system that is expensive to upgrade (requires revalidation), can I understand known issues with a particular version of software so that I can see if I should upgrade that version? The current version of the protal doesn...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Pick one: "install kit" or "installation kit"

In the download window, "Installation Kit" is used as the category name and as a File Type, but the File Names may use "Installation Kit" or "Install Kit", usually the latter. Please use only a single name to avoid confusion and inconsistencies.

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

1 VOTE

Install kits should extract only what they will install

Currently, all install kits other than the PI Server install kit follow these steps in the order shown: Extract everything Check what needs to be installed Display a window asking the user to acknowledge what will be installed Install only what ne...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

10 VOTE

Show product release dates on download page

In order to more clearly identify a particular download version, it would be helpful to see its release date on the download page.

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

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