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Search the content and comments of blog posts and not just the title

Searches search the title and content of KB articles, alerts, questions on PI Square, etc. For questions on PI Square, replies are searched as well. However, for blog posts, searches search only the title. Please include the content of blog posts ...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Search 0 No status

1 VOTE

Search all of OSIsoft's YouTube channels

The search feature on PI Square and the Customer Portal can return results from some but not all of OSIsoft's YouTube channels. These results are grouped under the "Videos" content type. Instead, all of OSIsoft's YouTube channels should be searche...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Search 0 No status

1 VOTE

Replace the screenshot of a table with an HTML table in the "Initialization File Structure" article

https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=KB01951 This article features an excessive amount of text in screenshots. For the code, you could argue that the screenshots were needed to capture some of the highlighting and s...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

1 VOTE

DELETE THIS SUGGESTION Update the "piadmins vs piadmin" KB article

https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=piadminsvspiadmin Changes to make: Change "then" to "than" Change the Live Library link to: https://docs.osisoft.com/bundle/pi-server/page/built-in-pi-identities-users-and-groups...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Knowledge Base 1 No status

1 VOTE

dataset

Looking for Dataset for all pipe Fittings

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

1 VOTE

Be able to choose the preferred time zone or location of the tech support engineer

Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

custom filter for tech support cases

JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Format of tech support cases

Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Download case attachments

JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Show nick names I have added on Product page along with serial numbers for case creation

I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number. When I create a case and have to choose a ser...

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

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