Customer Portal & PI Square

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Do not wipe nicknames on products page

"The yearly partner fees renewal generated new server objects in our database, so that is why you are not seeing the previous nicknames."-OSIsoft support I would like to submit an enhancement request to not overwrite the customer's nicknames (may...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Allow anyone to download non server software

Allow anyone to download non-server software, no cost, and no login. I'm thinking specifically things like the PI database manager (SMT) and the ODBC client, but I'm sure there are others. These packages are useless unless someone as already paid ...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Eliminate the need to scroll on the sign-in page

On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the ba...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / General 0 No status

2 VOTE

The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported ...

Guest about 2 years ago in Customer Portal & PI Square / General 2 No status

2 VOTE

Allow new method(s) in the Quindar Interface

1) The Survalent System API allows references to be pulled by station, or by PointID. While Station migrates around periodically in our processes, PointID does not, and is fixed. This would reduce tag change management by greater than 50% in our p...

Guest about 2 years ago in Customer Portal & PI Square / General 1 No status

2 VOTE

support severity

Would like to fully understand the OSIsoft Support severity system. What makes a ticket critical? When is a Support ticket escalated? When does a ticket change ownership?

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

View all Support tickets and status

Wants access to all of an organization's Support tickets globally and by site.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Allow users to browse >2 pages of cases to view older cases

Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Group Developers Club users into a single group

In the software download area I see my various PI Servers but there is also a large list of PI Developers Club licenses. As with all the products associated with each PI Server, I would like to roll all Developers Club licenses into a single categ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

Customer Portal Feedback

I am using the products page on the Customer Portal and I believe that some changes should be made, regarding the display of release dates and version numbers directly from the download UI, as I feel that this is a necessary column to include, and...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

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