Customer Portal & PI Square

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Can I see known issues for a particular version of a software?

As a PI Adminstrator for a system that is expensive to upgrade (requires revalidation), can I understand known issues with a particular version of software so that I can see if I should upgrade that version? The current version of the protal doesn...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

10 VOTE

Show product release dates on download page

In order to more clearly identify a particular download version, it would be helpful to see its release date on the download page.

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

10 VOTE

Stop advertising deprecated products

This page lists several deprecated products, many of which are not being sold anymore. They are: PI ProcessBook PI WebParts PI BatchView PI DataSheet Control PI ProfileView Managed PI This can cause confusion, especially to potential customers or ...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / General 1 Planned

9 VOTE

Provide a 'virtual cabinet' for users to store favorite KB articles

Documentation is great and Tech Support exceeds our expectations. I would like to suggest to create a 'virtual cabinet' where the user (me) could save its favorites or most use KB Articles or manuals for references, I think it would facilitate our...

Guest over 2 years ago in Customer Portal & PI Square / Knowledge Base 3 No status

9 VOTE

Segment access to PI Client software downloads

It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 2 Tell us more

9 VOTE

State the supported browser more clearly on mainpage

It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported. Currently when customer access customer portal, it is hard to know wha...

Jinmo Yi over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

9 VOTE

When viewing a question on its own page, expand long comments by default

Currently, from the home page, we can view questions on a separate page by clicking on the time that the question was posted. When we do this, I feel that long comments should be expanded by default. That is, we should never see the option to "Exp...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / PI Square Online Community 0 No status

3 VOTE

Display the "common" product names in addition to the version numbers in Known Issues

It's difficult to know at a glance what version is affected by looking only at the long product number. It would be good to also list the product name; for example, list 2023 SP1 Patch 1 in addition to 3.9.1.0 for fixes in this version of PI Vision.

Brent Bregenzer 10 months ago in Customer Portal & PI Square / Knowledge Base 0 No status

8 VOTE

Improve category selection on case creation page so that it's clearer which to select

The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category. This cate...

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

8 VOTE

Make Product Release announcements more consistent

There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pres...

Guest over 2 years ago in Customer Portal & PI Square / General 0 No status

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