AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status Completed
Product Customer Portal & PI Square
Categories Customer Portal Overall
Created by Kenneth Barber
Created on Aug 25, 2022

RELATED IDEAS

Make the Home page load faster

The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.
  • ADMIN RESPONSE
    Aug 25, 2022
    Please see the release announcement below for more details: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=000032039
  • Attach files
  • phsutterRoche
    Reply
    |     Aug 25, 2022
    For me it is mainly the home page, a direct link to a case normally opens much faster.
  • suyp
    Reply
    |     Aug 25, 2022
    The portal refresh take over a 1 minute and sometime never refreshes.
  • Guest
    Reply
    |     Aug 25, 2022
    The same happens to me in Chrome (latest version) and IE, with or without deleting all history/cookies. It looks like the page loads quickly, but I need to wait approx. 1 min to see any data within the portal.
  • Guest
    Reply
    |     Aug 25, 2022
    Customer has to remove Feed Preferences and Panel Preferences in order to get home page to reliably load. Loading takes too long and there is no indication that anything is happening
  • Kenneth Barber
    Reply
    |     Aug 25, 2022
    Update: OSIsoft removed the Articles and the Known Issues from the feed in order to speed up the loading of the Home page. The problem still remains that people need to choose between speed and having the Articles and Known Issues. Even with the Articles and Known Issues disabled, it still takes ~7 seconds for the page to load. Much faster, but still a bit slow.
  • Kenneth Barber
    Reply
    |     Aug 25, 2022
    I feel that this has a lot to do with the slow loading time: https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/41392111-add-support-for-http-2-on-both-the-customer-portal