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AVEVA™ PI System™ Feedback Portal

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Status Planned
Categories General
Created by asanzacedo
Created on Aug 25, 2022

Add more info in NOC cases email subject

It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject
  • Attach files
  • Kenneth Barber
    Reply
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    Dec 22, 2022

    This suggestion has the "Planned" status. Is this still planned even though NOC will shut down in a few years and is no longer being sold?

    NOC retirement announcement: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA08W000000fEKDSA2

  • Guest
    Reply
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    Aug 25, 2022
    Today the NOC will open a case for an alert and use the case number in all communication email subject line. Once the case is closed it will also send an email with additionally the [Resolved] tag in the subject. Emails should always include the case # and the [Resolved] tag once closed in any communication whether from NOC or physical person (PSE).
  • Guest
    Reply
    |
    Aug 25, 2022
    The case status definitely needs to be in the subject line of the email.