AVEVA™ PI System™ Feedback Portal

Welcome to our new feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status No Status
Product Customer Portal & PI Square
Categories On-line Case Creation
Created by Guest
Created on Aug 25, 2022

RELATED IDEAS

Add a view only user type restricting option to raise support cases

We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal. The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA01I000000BKNxSAO allows any user having SSO account to open a case with Tech. Support. Can we have another user type with only read-only access i.e. no privilege to create support cases? This will be beneficial in that all cases raised with OSIsoft tech. support goes through an internal IT support team keeping the process simple and efficient. Submitting this feedback on request from our OSIsoft Customer Success Manager.
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  • Guest
    Reply
    |     Aug 25, 2022
    This is important for learning.osisoft.com users to have access to view documentation that may be linked in courses. Currently, students do need to create an SSO but do not need to be associated with a site to sign up for a course, and giving students view only access at a minimum would ensure they do not run into permissions issues to see associated documentation.
  • Guest
    Reply
    |     Aug 25, 2022
    I have tree customers in Brazil requesting me this improvement on users profiles.