AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status No status
Product Customer Portal & PI Square
Categories On-line Case Creation
Created by Guest
Created on Aug 25, 2022

RELATED IDEAS

"Close case" option for all cases

I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.
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  • Guest
    Reply
    |     Aug 25, 2022
    Larger customers are struggling to easily close cases when they need to. As a result, lots of cases get Abandoned when they might otherwise be clearly resolved. In addition, using the link on the email from support to close a case requires a Captcha interaction that is inconvenient. If there was a way to just log in to the Portal to close these cases, that would be an improvement.