AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status Declined
Product Customer Portal & PI Square
Categories On-line Case Creation
Created by Wagner Lima
Created on Aug 25, 2022

RELATED IDEAS

Allow to attach files when opening a new case

As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able to attach files using a new post on the case or on the Attachments tab.
  • ADMIN RESPONSE
    Aug 25, 2022
    OSIsoft looked into this request but due to limitations with the platform we are using (for the Customer Portal), we are unable to change the current behavior, even with custom code. Unfortunately, the case must first exist in order for attachments to be added to it. For now, you can upload attachments to cases, but you must first submit the case. After you submit your case, click "View Case" and "Attachments" and upload attachments. We apologize that we are unable to address this request.
  • Attach files
  • taterhead247
    Reply
    |     Aug 25, 2022
    Just to be clear. The statement made is a workaround, not a solution. Declining this is a terrible decision for user experience.
  • HolgerJoistOmv
    Reply
    |     Aug 25, 2022
    Ignoring customer wishes is seldom a good idea. I'm disappointed!
  • Guest
    Reply
    |     Aug 25, 2022
    I added some additional information to my original response.