AVEVA™ PI System™ Feedback Portal

Welcome to our new feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status Completed
Product Customer Portal & PI Square
Categories Knowledge Base
Created by Guest
Created on Aug 26, 2022

RELATED IDEAS

Please restore all old Knowledge Base articles.

Please restore all old Knowledge Base articles in the new CMS. There is a lot of Information in these articles and often resolutions to older user's questions simply refer to the appropriate KB article (which is in almost all cases not available). The current policy of uploading a KB article by request takes too long to be helpful in most situations and it might not apply to the problem at hand, so another round of request-upload-review is started. I understand that you want to build a better knowledge base, but discarding all "old knowledge" is not helpful.
  • ADMIN RESPONSE
    Aug 26, 2022
    At this point the Knowledge Management team has migrated all KBs deemed useful based on customer and internal usage. You should now be able to find most articles and topics. If you know something is missing that is still valid, please contact technical support and we will investigate.
  • Attach files
  • Guest
    Reply
    |     Aug 26, 2022
    see also https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37520609-google-searches-that-include-osisoft-kbs-fail-to-r
  • Guest
    Reply
    |     Aug 26, 2022
    I would add that onlining articles only by request fundamentally misses the point of what a Knowledge Base is supposed to be. KB articles are not supposed to be just in-depth FAQs. In my experience with OSI in the past, KB articles were typically written because finding the solution to a given problem was found to be non-trivial. If I were to venture a guess, the least accessed articles represent very specific problems that likely took a great deal of effort to solve, and some engineer or group of engineers at OSI took the time to write it up so that other people would be spared the pain they just went through. By removing those articles, OSI is consigning future customers to re-experiencing this pain when they run across the same issue. Moreover, because these least accessed articles do tend to be more esoteric, the issues tend to affect the heaviest users of your products, the ones who tend to use products to their fullest extent, not users who just want to know how to get an interface to buffer properly. I understand that it takes work to do a major platform migration. Availability of accumulated public knowledge of how the PI System works should not become a casualty of that migration, however. Also, I should note that the upload by request procedure suffers from the fallacy that a user experiencing an issue would even know in the first place that there's already a KB article discussing its causes or how to resolve that issue.