AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status Completed
Product AVEVA™ PI Server
Categories Help / Documentation / Videos
Created by Guest
Created on Aug 20, 2022

RELATED IDEAS

Tech support should not redirect my call to voicemail automatically after 20 minutes on hold.

I called back repeatedly today (apparently during a peak time) for an hour to talk to someone for PI assistance and could not get through. After about 20 minutes it redirects me to the voicemail. This is unacceptable and appears to be a turn for the worse for what I considered in the past the best customer service experience I have experienced. Please fix this ASAP. Thank you.
  • ADMIN RESPONSE
    Aug 20, 2022
    We have made the changes to the phone system and you will no longer be directed to voicemail automatically.
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  • Guest
    Reply
    |     Aug 20, 2022
    Hi Eric, We have recently moved to a new Contact Center for Tech Support and changed our calls waiting logic to direct our customers to voicemail after 15-20 minutes of being on hold, while maintaining your spot in the calls waiting queue. We will remove this logic in the next few weeks and I'll update this thread once the change is implemented.
  • Guest
    Reply
    |     Aug 20, 2022
    We have made the changes to the phone system and you will no longer be directed to voicemail automatically.