AVEVA™ PI System™ Feedback Portal

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Status No status
Product AVEVA™ PI Server
Categories Notifications
Created by jmjackson
Created on Aug 20, 2022

RELATED IDEAS

Ability to Send One Email to all Notification Rule Subscribers

I believe this has been requested before by someone but I can't find it so I am submitting a new feedback/request. It would be very useful if there was a setting for PI Notifications that would allow for sending emails to all subscribers on a notification rule in a single email instead of sending individual emails to each subscriber. For example, if there was a setting that would allow sending one email for a notification rule with all subscribers on the "TO" line that would allow users on the email notification to see who else received the alert and provide an easy way to "reply to all" if necessary to add information to the notification for all subscribers. One workaround I remember seeing for this issue was to create Delivery Endpoint(s) and add all email subscribers to the delivery endpoint, then the delivery endpoint can be added as a subscriber to a notification rule and it would show all email recipients on one email. This technically works but adds a lot of management work to setup the delivery endpoints and add/remove users to them.
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  • Guest
    Reply
    |     Aug 20, 2022
    Thank you for the idea. Curious if you can use domain groups to support your needs in the short term?
    1 reply
  • jmjackson
    Reply
    |     Aug 20, 2022
    We do have AD groups for some of these Notification rules but would need to add several groups to make this would work in all cases which i think would be a lot to manage. We have thousands of PI Notifications with varying subscribers on them. So easiest option would be for PI Notifications to put them all on one email and send out. We have a current email system that we have used for years that we are retiring and moving to PI notifications so our users are used to having this type of functionality on the email alerts. This has resulted in a few requests to have this restored but it seems like our only option would be to create and manage delivery endpoints. Another issue we have seen with the way emails are sent individually is if a user is a member of a Group in AF and we also add them as a subscriber on the Notification Rule (if we didn't realize they were in a subscribed group) then they receive two emails. Having all users on one email usually handles this problem as most email clients don't allow for adding the same user twice on the message so it filters the duplicates out for you.