Richer escalation model.

I would like to suggest a richer escalation model. It should be possible to trigger escalation from process events as well as based on time. It should be possible to trigger escalation even if an event frame has been acknowledged. The escalation should be an event frame in its own right, a child of the original event frame. This would make it much easier to report on escalations.

ADMIN RESPONSE

Aug 20, 2022

Thank you very much for sharing your feedback on the PI Server. After further evaluation, we have decided to decline this item, as we are not planning on implementing it in the near future due to other high priority items across the PI System. Thank you for your feedback, and know that we are listening and reviewing every item that gets submitted!

Attach files

Enter a subject

Guest

Reply
| Aug 20, 2022

The escalation period should be configurable per each escalation step. i.e. after 1 min escalate to person 1, then after 2 min escalate to person 2, after 10 min escalate to person 3 etc

0 reply Hide replies

Please enter your email address

RELATED IDEAS

Richer escalation model.