AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Ideas

    Showing 31 of 5197

    Improve category selection on case creation page so that it's clearer which to select

    The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category. This cate...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    Improve MSF mismatch instruction

    Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has upload...
    Willy Seah Wei Liat over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    Big Brother

    Audible alarms that can be configured in the multistate menu w/ the ability to upload custom bytes. The ability to program a point to trigger an event that would wirelessly send alerts to a specified user or group (email or data text alert)
    Guest over 3 years ago in AVEVA™ PI Vision™ / Notifications 0 No status

    Change the default text of links from "http://" to "https://"

    In existing cases, users have the option to add a link. By default, the link text is "http://". This should be changed to "https://", since the world is migrating more and more towards HTTPS, and it will help familiarize users with the idea that t...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Improve case description formatting

    As a user who creates TS cases, I would like the formatting of the description to persist from the "create a case" dialog to the case details itself. After submitting a case, the formatted description loses its line breaks, etc, making for a much ...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Add hyperlink to "case link" on emails on TS cases.

    When a customer gets an email related to a support case, there is a case link in the email, however that case link is not a hyperlink and the customer needs to copy and paste it into a browser. It would be nice if this was a hyperlink to direct th...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Filing an EA Tech Support case for a specific site

    Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Enhance Tech Support Case Creating Description Window

    Enhance the Case Form description window when entering in a new tech support case. Allow the description window to be full screen. Support basic formatting of text. Support pasting of images. The current description window is both too small and ...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    Enable / Disable Notification Rules

    As a PI Unser, i want to See if a Notification is enabled or not
    meierke1 over 3 years ago in AVEVA™ PI Vision™ / Notifications 0 Declined

    Auto select case language depends on site location when creating an case.

    Please let customer portal to auto-detect case language when customer creating a new case. In many circumstances, the customer will ignore the language preference, and the case will push to PSE that support different language.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 Declined