Customer Portal Overall

Showing 66

Add SSO username to profile

Add a section to the customer profile with their SSO username so they know how to log onto FTP

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 Tell us more

Streamline changing of roles

As an admin changing the role for a user requires you to enter into each user and updating the role. Unfortunately phone number and/or other fields such as working times, timezone, etc. typically aren't set and these are required. This means that ...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

6 VOTE

Provide useable downloadable data for analyzing past NOC calls

While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the De...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

3 VOTE

Admin action distributed to multiple admins

My sites typically have multiple admins, who are responsible for adding / removing / updating user lists. It would be great if there was a way to queue or distribute admin actions for a site across all the admins for that site. Example, a new user...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

4 VOTE

Attach my site's architecture diagram

I'd like to be able to attach my site's architecture diagram via the customer portal. This would allow me to avoid having to re-explain my architecture every time I call into Tech Support and speak with a new support engineer.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

100 VOTE

Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 9 No Status

1 VOTE

Clarify "My NOC Cases" and "All NOC Cases"

The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disap...

Kenneth Barber over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 In development

15 VOTE

Improve Product Search

Remove the need to know in which sub-group a product is hiding. If I for example want to install the PI System Connector, the Connector Relay,and the DCM, I first have to find out that the Connector and the Relay are in the PI Collection Suite, wh...

phsutterRoche over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 Evaluating

14 VOTE

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 No Status

3 VOTE

Include the Article Number in the KCS name

Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 No Status

Please enter your email address

FILTER BY CATEGORY