AVEVA™ PI System™ Feedback Portal

Welcome to our new feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Status No Status
Product Customer Portal & PI Square
Categories Customer Portal Overall
Created by Guest
Created on Aug 25, 2022

RELATED IDEAS

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer is not on shift, the customer will not get a response until the engineer is back on shift. Customer would like to have the alert handled by whatever engineer is available / on shift right when he responds to an alert.
  • Attach files
  • Guest
    Reply
    |     Aug 25, 2022
    In my case the alert was assigned to a person in Singapore, in a different time zone. So we could not coordinate a time when we were both at work. I made comments on the case number, and even emailed NOC, but it looked like the case never was re-assigned to someone in my similar time zone. This delayed the NOC response. Not until I called NOC, did I get the proper service.
  • asanzacedo
    Reply
    |     Aug 25, 2022
    In my case, current process makes it difficult to resolve alerts as we have to wait till NOC engineer is on his shift. This is quite relevant in alerts with data loss An alert should be handled by any engineer on a NOC shift to avoid delays on responses and improve quality service (less downtimes)