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Automatic case creation for license generation error

As a admin user, when experienced an error during license generation, I would like a technical support case created automatically on my behalf. And a representative from OSIsoft to contact me regarding the error. Currently, I need to contact techn...

Willy Seah Wei Liat over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

2 VOTE

Remove product family from product search criteria

The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily. This is a ...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Pick one: "install kit" or "installation kit"

In the download window, "Installation Kit" is used as the category name and as a File Type, but the File Names may use "Installation Kit" or "Install Kit", usually the latter. Please use only a single name to avoid confusion and inconsistencies.

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Do not wipe nicknames on products page

"The yearly partner fees renewal generated new server objects in our database, so that is why you are not seeing the previous nicknames."-OSIsoft support I would like to submit an enhancement request to not overwrite the customer's nicknames (may...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Allow anyone to download non server software

Allow anyone to download non-server software, no cost, and no login. I'm thinking specifically things like the PI database manager (SMT) and the ODBC client, but I'm sure there are others. These packages are useless unless someone as already paid ...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Eliminate the need to scroll on the sign-in page

On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the ba...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / General 0 No status

2 VOTE

The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported ...

Guest over 2 years ago in Customer Portal & PI Square / General 2 No status

2 VOTE

Allow new method(s) in the Quindar Interface

1) The Survalent System API allows references to be pulled by station, or by PointID. While Station migrates around periodically in our processes, PointID does not, and is fixed. This would reduce tag change management by greater than 50% in our p...

Guest over 2 years ago in Customer Portal & PI Square / General 1 No status

2 VOTE

support severity

Would like to fully understand the OSIsoft Support severity system. What makes a ticket critical? When is a Support ticket escalated? When does a ticket change ownership?

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

2 VOTE

View all Support tickets and status

Wants access to all of an organization's Support tickets globally and by site.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

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