Customer Portal & PI Square

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Improve MSF mismatch instruction

Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has upload...

Willy Seah Wei Liat over 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

5 VOTE

Update & standardize the properties of OSIsoft programs in Programs And Features

In Programs And Features in the Control Panel, many of the properties of OSIsoft's programs are unnecessarily inconsistent between programs. See the attachment. This is confusing for the user, makes it more difficult for the user to navigate the p...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

5 VOTE

Add more info in NOC cases email subject

It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

asanzacedo over 2 years ago in Customer Portal & PI Square / General 3 Planned

5 VOTE

Make it easy to find updated security patches to OSISoft Products

As a PI Administrator for a power company I am asked twice a month to verify that none of the products I support have had a security patch released. Any such products in a NERC zone need to be patched within the next 12 days. It used to be ...

DavidMFairchild over 2 years ago in Customer Portal & PI Square / General 1 No status

5 VOTE

Possibility to extract cases in csv or Excel-compatible format

For one entity to manage and follow case creation by its administrators, it could be very useful to add the capability of extracting under .csv or other Excel-compatible format the Case database at anytime (by adding a button "Extract all Cases" f...

Guest over 2 years ago in Customer Portal & PI Square / General 0 No status

5 VOTE

Option for Admin User to be copied on all case interaction e-mails

As an Admin User, I would like to be able to opt in to being cced on all case interaction e-mails for any cases for my sites. That way I can be aware of the issues my team is facing as the case interactions occur.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Add SSO username to profile

Add a section to the customer profile with their SSO username so they know how to log onto FTP

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 Tell us more

5 VOTE

Expand Truncated Fields

Customer often comes across truncated fields with no way to read the entire field which sometimes has a version on the hidden end. Wondering if fields could be resizable or resize window width.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Access Customer Portal with customer SSO authentication

My customer would like to be able to access the OSISoft Customer portal using THEIR SSO infrastructure. This saves the user having to sync passwords, and also mean that the password policy of the end-user is applied. Preferably a user would be ent...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

5 VOTE

Allow users to delete any of their blog posts that were migrated from the old PI Square

Currently, for blog posts that are created on the new PI Square, the closest that you can get to deleting a blog post is to delete the content within the blog post, restrict the audience, and archive the blog post or set it to publish in the far f...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / PI Square Online Community 1 No status

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