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Move known issues out of My feed and as a separate item under Quick Links

Turning on known issues for My Feed is an utter fail. Just provide it as a quick link and add filters by product

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

Order the version numbers

When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, bu...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

2 VOTE

Allow PI Connectors to be searched and selected

Currently, when you choose "Collection" under the Product Family, the list that appears under Product And License is limited. For example, the PI Connector For UFL does not appear and you cannot search for it. This defeats the purpose of the new C...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

2 VOTE

Automatic case creation for license generation error

As a admin user, when experienced an error during license generation, I would like a technical support case created automatically on my behalf. And a representative from OSIsoft to contact me regarding the error. Currently, I need to contact techn...

Willy Seah Wei Liat about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

2 VOTE

Remove product family from product search criteria

The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily. This is a ...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Pick one: "install kit" or "installation kit"

In the download window, "Installation Kit" is used as the category name and as a File Type, but the File Names may use "Installation Kit" or "Install Kit", usually the latter. Please use only a single name to avoid confusion and inconsistencies.

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Do not wipe nicknames on products page

"The yearly partner fees renewal generated new server objects in our database, so that is why you are not seeing the previous nicknames."-OSIsoft support I would like to submit an enhancement request to not overwrite the customer's nicknames (may...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Allow anyone to download non server software

Allow anyone to download non-server software, no cost, and no login. I'm thinking specifically things like the PI database manager (SMT) and the ODBC client, but I'm sure there are others. These packages are useless unless someone as already paid ...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

2 VOTE

Eliminate the need to scroll on the sign-in page

On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the ba...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / General 0 No status

2 VOTE

The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported ...

Guest about 2 years ago in Customer Portal & PI Square / General 2 No status

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