AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Customer Portal & PI Square

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Replace the screenshot of a table with an HTML table in the "Initialization File Structure" article

https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=KB01951 This article features an excessive amount of text in screenshots. For the code, you could argue that the screenshots were needed to capture some of the highlighting and s...
Kenneth Barber about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

***DELETE THIS SUGGESTION*** Update the "piadmins vs piadmin" KB article

https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=piadminsvspiadmin Changes to make: Change "then" to "than" Change the Live Library link to: https://docs.osisoft.com/bundle/pi-server/page/built-in-pi-identities-users-and-groups...
Kenneth Barber about 2 years ago in Customer Portal & PI Square / Knowledge Base 1 No status

dataset

Looking for Dataset for all pipe Fittings
Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

Be able to choose the preferred time zone or location of the tech support engineer

Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...
Kenneth Barber about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

custom filter for tech support cases

JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.
Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Format of tech support cases

Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.
Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Download case attachments

JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.
Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Show nick names I have added on Product page along with serial numbers for case creation

I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number. When I create a case and have to choose a ser...
Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Have pre-defined PI Trends embedded in the body of the PI Notification Emails

I would recommend that the PI Notification developer would have a way to embed a pre-defined PI Trend in the body of the PI Notification email so the end user does not have to open a ProcessBook trend as an attachment in ProcessBook. Thanks, Phi...
Phil Jones about 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

Show the Software License And Services Agreement as regular text in the download window

Currently, when you go to download an install kit, the Software License And Services Agreement appears as a DOCX file embedded within the download window. Both the download window and the embedded DOCX file have their own separate scroll bar, maki...
Kenneth Barber about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status