AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Customer Portal & PI Square

    Leveraging Generative Language Models for Enhanced Support

    Integrating a Generative Language Model (GLM) into the myOSIsoft.com Support page will revolutionize user experience. Benefits include advanced search capabilities, natural language understanding, content summarization, dynamic knowledge base, and...
    Matthew Kishe over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

    ***DELETE THIS SUGGESTION*** Remove the Prerequisite Kits from "PI Server → Data Archive" and from the "Current Version" tab

    Edit: Ever since the migration from OSIsoft's website to AVEVA's website, this has not been an issue. To my knowledge, the Prerequisite Kits are not needed by any supported PI program since any prerequisite programs would be included in the instal...
    Kenneth Barber almost 3 years ago in Customer Portal & PI Square / Product Downloads 0 No status

    Search the content and comments of blog posts and not just the title

    Searches search the title and content of KB articles, alerts, questions on PI Square, etc. For questions on PI Square, replies are searched as well. However, for blog posts, searches search only the title. Please include the content of blog posts ...
    Kenneth Barber almost 4 years ago in Customer Portal & PI Square / Search 0 No status

    Search all of OSIsoft's YouTube channels

    The search feature on PI Square and the Customer Portal can return results from some but not all of OSIsoft's YouTube channels. These results are grouped under the "Videos" content type. Instead, all of OSIsoft's YouTube channels should be searche...
    Kenneth Barber almost 4 years ago in Customer Portal & PI Square / Search 0 No status

    Replace the screenshot of a table with an HTML table in the "Initialization File Structure" article

    https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=KB01951 This article features an excessive amount of text in screenshots. For the code, you could argue that the screenshots were needed to capture some of the highlighting and s...
    Kenneth Barber almost 4 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

    dataset

    Looking for Dataset for all pipe Fittings
    Guest almost 4 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

    Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...
    Kenneth Barber almost 4 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.
    Guest almost 4 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.
    Guest almost 4 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Download case attachments

    JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.
    Guest almost 4 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status