Customer Portal & PI Square

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Improve category selection on case creation page so that it's clearer which to select

The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category. This cate...

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

8 VOTE

Make Product Release announcements more consistent

There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pres...

Guest about 2 years ago in Customer Portal & PI Square / General 0 No status

8 VOTE

Can we please also get Syntax Highlighting for blog posts?

I was under the impression that Syntax Highlighting is a general feature and now learn that blog posts don't have it because "blog" is an adopted child. Can we please treat "blog" like the rest of the family?

Guest about 2 years ago in Customer Portal & PI Square / PI Square Online Community 0 No status

7 VOTE

Allow following articles to see when it is validated or has been updated

Need to ability to subscribe for updates to the article for when a fix has been found/validated - get notifications on bug status, as well as any available workarounds. This is especially important for non-validated articles

Gabriel Verreault about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

7 VOTE

Allow Portal to be localized into a preferred language

For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

Guest about 2 years ago in Customer Portal & PI Square / General 1 No status

7 VOTE

Add user ability to reply to chatter

Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

Guest about 2 years ago in Customer Portal & PI Square / General 0 No status

7 VOTE

Manage NOC alerts for other (non admin users)

As you know lots of users have received by email NOC alerts, even users that are not active on the portal It would be good if and admin user could manage the NOC alerts for the users that need to receive them

asanzacedo about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

7 VOTE

Better support for tables in blog posts

Tables are a great way to organize information and I've used them in nearly every blog post. However, on the new PI Square, tables must be copied and pasted from elsewhere (e.g. Excel) and they lose all borders, hyperlinks, and cell fill colours. ...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / PI Square Online Community 1 No status

7 VOTE

Enable compact view for lists of discussions (e.g., Recent Activity, Unanswered Questions, My Feed)

When viewing a list of posts (e.g., Recent Activity on the Home page), each entry shows the title plus a block of text plus tags plus response buttons making for a lot of scrolling. Is there a way to collapse this to a more compact list view simil...

Brent Bregenzer about 2 years ago in Customer Portal & PI Square / PI Square Online Community 0 No status

6 VOTE

Show votes on the latest article version on customer portal

Right now, the vote numbers on articles are cumulative; they show all of the votes the article has received over the life of the article. As a result, if there is a problem with an article, say a broken link, then it will get a lot of negative vo...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

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