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new service request notifications

I would like to get informed by e-mail when someone creates new service requests for my site.

Maxime Raguenet over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

link to "myOsiSoft" and feedback page

The link to "myOsiSoft" site, on support page its not obvious or easy to find/remember. The same with the Feedback page link. Had to heard from someone else that the page exists and search a lot to find the link.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

1 VOTE

Allow all NOC contacts to receive all updates for NOC cases at their site

As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Current...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

"My NOC Cases" should show any NOC cases at sites for which I am a NOC Contact

As a user who is a NOC Contact, under "My NOC Cases" I would like to see NOC cases for any site for which I am a NOC Contact regardless of whether I am specified as the primary contact on the case. This is so that I can keep track of any NOC cases...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Make Product Release notes public so IT can see what's changed before installation

"Make product release notes public so that when IT Dept is assessing whether to install updates we can see what has changed. Now I have to chase other parties to get them to login and then send me release notes to review."

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

1 VOTE

Allow user to export user configurations from My Teams page to a file

As an Admin User, I would like to be able to export a list of all users under the My Teams section of the Customer Portal with information including the user's name, e-mail address, profile, active status, and the sites with which they are associa...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

sort sites alphabetically by site name

Customer has many sites (over 60). The dropdown is not intuitive as the legal name is not constant (and not editable), and the list is sorted by alphabet on the legal name. Can we provide the ability to be able to sort sites alphabetically by site...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Collaborative Behaviour - Service Request

At the moment there's no possibility to modify a service requested by the customer from the portal like updating the description or request cancelling. The whole management has to be done via email instead of directly in the portal. On the other h...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

Users to have the ability to have different profiles for different sites.

I would like to have an Admin for a different site be added as a download user to my site currently it is not possible to have multiple profiles for different sites.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

1 VOTE

I can't access Customer Portal

Always i get this message "You do not have access to this page. " when I'm trying to login to Customer Portal or myOSIsoft.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

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