AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

ADD A NEW IDEA

On-line Case Creation

Showing 22 of 5120

Fix Customer Portal Timeout Issue - New Case Creation

When creating a new case, the page times out after about 10 minutes which causes all of the entry to be lost. This is especially frustrating when a significant amount of detail has been added for a more complicated case. Need the timeout duration ...
Mohammed Qasim Asghar about 1 month ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Customer ability to set primary site in the Portal

I’ve been interacting with customer support regarding an issue I’ve experienced repeatedly with the OSIsoft customer portal, and they suggested I contact this address to make a suggestion. The issue occurs when creating a new support case, specifi...
Guest 5 months ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Allow to attach files when opening a new case

As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able t...
Wagner Lima almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 3 Declined

Auto select case language depends on site location when creating an case.

Please let customer portal to auto-detect case language when customer creating a new case. In many circumstances, the customer will ignore the language preference, and the case will push to PSE that support different language.
Guest almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 Declined

"Close case" option for all cases

I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.
Guest almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

Add hyperlink to "case link" on emails on TS cases.

When a customer gets an email related to a support case, there is a case link in the email, however that case link is not a hyperlink and the customer needs to copy and paste it into a browser. It would be nice if this was a hyperlink to direct th...
Guest almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Improve category selection on case creation page so that it's clearer which to select

The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category. This cate...
Guest almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

Order the version numbers

When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, bu...
Kenneth Barber almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Filing an EA Tech Support case for a specific site

Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.
Guest almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Allow PI Connectors to be searched and selected

Currently, when you choose "Collection" under the Product Family, the list that appears under Product And License is limited. For example, the PI Connector For UFL does not appear and you cannot search for it. This defeats the purpose of the new C...
Kenneth Barber almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status