AVEVA™ PI System™ Feedback Portal

Welcome to our new feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Customer Portal Overall

Showing 66

Test your changes before put them online

i lost my access and as such i cannot opencase or read a lb. Nice work:((
Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

State the supported browser more clearly on mainpage

It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported. Currently when customer access customer portal, it is hard to know wh...
Jinmo Yi over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

Generic access to Customer Portal until user added to site

We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received). ...
bhilgemann over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

More clearly differentiate Deactivated users on My Team page

Currently the Active status slider on the My Team page is greyed out for one of three reasons: 1) The user has been deactivated 2) You do not have permissions to deactivate the user 3) The user is yourself (so that you do not accidentally remo...
Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

Allow user-configured custom names for sites on the Customer Portal

I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometim...
Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 No Status

Drop support for weak cipher suites on customers.osisoft.com

This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test. https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com
Kenneth Barber over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 Planned

Change "CaseDetail" to "Case Detail" in the title of case pages

When you click on a case, the title of the web page, as shown in the browser tab, is "CaseDetail". This should be "Case Detail"
Kenneth Barber over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 Evaluating

Add a space between the first name and last name in the description of migrated cases

In migrated cases, the description appears as: Note: This case has been opened by the following person - KennethBarber There should be a space between the first name and the last name.
Kenneth Barber over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

Allow users to browse >2 pages of cases to view older cases

Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not...
Kenneth Barber over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

Increase the spacing between the tabs

Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window wi...
Kenneth Barber over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status