Customer Portal & PI Square

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List current versions for all software

Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 15 Evaluating

128 VOTE

Allow third party users to be associated with multiple companies without needing unique emails

Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different ...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 7 No status

101 VOTE

Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 9 No status

51 VOTE

Allow to attach files when opening a new case

As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able t...

Wagner Lima over 2 years ago in Customer Portal & PI Square / On-line Case Creation 3 Declined

48 VOTE

Notify affected users when a Known Issue (bug) is resolved

As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.

Guest over 2 years ago in Customer Portal & PI Square / Knowledge Base 1 No status

48 VOTE

Bring back the online Hardware and PI System Sizing recommendations web page

Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

38 VOTE

Make it easier to find products in the customer portal

Finding products is a real pain. It would be much easier if you were to let me search for products first, then show me where they are licensed in the sites/servers that I belong to, and in the same screen show me if the licenses are current. Right...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

37 VOTE

system requirements

Product Search Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.

Bill Sublette over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

31 VOTE

Allow option to opt-in to e-mail notifications when my case is updated via posts

When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

24 VOTE

Highlight expired licenses

To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP s...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 1 Evaluating

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