AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Filing an EA Tech Support case for a specific site

Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.
Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

Enhance Tech Support Case Creating Description Window

Enhance the Case Form description window when entering in a new tech support case. Allow the description window to be full screen. Support basic formatting of text. Support pasting of images. The current description window is both too small and ...
Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

Consistent version naming of PI programs

PI Interfaces, PI Connectors, and other PI programs that are infrequently updated (e.g. PI Interface Configuration Utility, PI Diagnostics, Machine Signature File Generator) currently use the #.#.#.# version naming convention, while the other PI p...
Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so c...
Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

Download page should be easier to access

It's rather convoluted to get to the downloads page. It would be much more user friendly if we could get there in fewer clicks. For example, other software companies have their download page accessible in 2 clicks.
Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

Contact Amazon to improve CloudFront's security, which will secure myOSIsoft downloads

AVEVA's PI products are hosted on CloudFront, which currently scores a B out of a maximum of A+ on the Qualys SSL Server Test (https://www.ssllabs.com/ssltest/analyze.html?d=d3ge87uu8tftqp.cloudfront.net) due to still supporting TLS 1.0 and TLS 1....
Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

Submit myosisoft.com for HSTS preloading

To ensure that no insecure HTTP connections are attempted against myosisoft.com, please consider submitting it for HSTS preloading after enabling HSTS. https://hstspreload.org/?domain=myosisoft.com The risk for this change should be fairly low, si...
Kenneth Barber over 2 years ago in Customer Portal & PI Square / General 0 No status

Improve myOSIsoft's Security Headers score

All of the subdomains related to myOSIsoft score A from Security Headers. Please increase the score to A+ by using the X-Frame-Options and Permissions-Policy headers and changing the value of the Referrer-Policy header. https://securityheaders.com...
Kenneth Barber over 2 years ago in Customer Portal & PI Square / General 0 No status

Add support for two-step verification

The new Customer Portal allows users to see all tech support cases in the organization, and Enterprise Agreement customers will have access to nearly every PI program. As they say: with great power comes great responsibility. Please add support f...
Kenneth Barber over 2 years ago in Customer Portal & PI Square / General 0 No status

Drop support for weak cipher suites on ftp.osisoft.com

OSIsoft's FTP website should be especially secure since both the customer (who uploads files) and OSIsoft (who receives files) are at risk. Please drop support for weak cipher suites. The security weaknesses are exposed by Qualys's SSL Server Tes...
Kenneth Barber over 2 years ago in Customer Portal & PI Square / General 0 No status