Customer Portal & PI Square

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Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade. Currently it i...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

12 VOTE

Provide Release Notes that consolidate all past product changes

When assessing upgrades, we look at product enhancements found in the Release Notes. This proves difficult when the Release Notes only mention the product enhancements for the adjacent product releases and we are upgrading from an older version no...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

12 VOTE

Allow inline posting of images

Just like it was possible with the Jive platform, supporting in-line pasting of images is very important both in 'Questions' and blog posts.

Gabriel Verreault about 2 years ago in Customer Portal & PI Square / PI Square Online Community 2 No status

11 VOTE

Allow user-configured custom names for sites on the Customer Portal

I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometim...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

10 VOTE

Can I see known issues for a particular version of a software?

As a PI Adminstrator for a system that is expensive to upgrade (requires revalidation), can I understand known issues with a particular version of software so that I can see if I should upgrade that version? The current version of the protal doesn...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

10 VOTE

Show product release dates on download page

In order to more clearly identify a particular download version, it would be helpful to see its release date on the download page.

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 1 No status

3 VOTE

Display the "common" product names in addition to the version numbers in Known Issues

It's difficult to know at a glance what version is affected by looking only at the long product number. It would be good to also list the product name; for example, list 2023 SP1 Patch 1 in addition to 3.9.1.0 for fixes in this version of PI Vision.

Brent Bregenzer 8 months ago in Customer Portal & PI Square / Knowledge Base 0 No status

9 VOTE

Provide a 'virtual cabinet' for users to store favorite KB articles

Documentation is great and Tech Support exceeds our expectations. I would like to suggest to create a 'virtual cabinet' where the user (me) could save its favorites or most use KB Articles or manuals for references, I think it would facilitate our...

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 3 No status

9 VOTE

State the supported browser more clearly on mainpage

It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported. Currently when customer access customer portal, it is hard to know wha...

Jinmo Yi about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

9 VOTE

When viewing a question on its own page, expand long comments by default

Currently, from the home page, we can view questions on a separate page by clicking on the time that the question was posted. When we do this, I feel that long comments should be expanded by default. That is, we should never see the option to "Exp...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / PI Square Online Community 0 No status

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