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Be able to choose the preferred time zone or location of the tech support engineer

Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

custom filter for tech support cases

JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Format of tech support cases

Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Download case attachments

JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Show nick names I have added on Product page along with serial numbers for case creation

I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number. When I create a case and have to choose a ser...

Guest over 2 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

1 VOTE

Have pre-defined PI Trends embedded in the body of the PI Notification Emails

I would recommend that the PI Notification developer would have a way to embed a pre-defined PI Trend in the body of the PI Notification email so the end user does not have to open a ProcessBook trend as an attachment in ProcessBook. Thanks, Phi...

Phil Jones over 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

1 VOTE

Show the Software License And Services Agreement as regular text in the download window

Currently, when you go to download an install kit, the Software License And Services Agreement appears as a DOCX file embedded within the download window. Both the download window and the embedded DOCX file have their own separate scroll bar, maki...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

1 VOTE

Install kits should extract only what they will install

Currently, all install kits other than the PI Server install kit follow these steps in the order shown: Extract everything Check what needs to be installed Display a window asking the user to acknowledge what will be installed Install only what ne...

Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

1 VOTE

Disable "Generate License" button for PI Infrastructure for EA package Data Archive

As a customer, I would like to know when I am attempting to generate a license against a server that is not valid for license generation. PI Infrastructure for EA package is meant to provide software to the EA and not to instantiate an individual ...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

1 VOTE

Change the file type of "PI Interface for Random Simulator Data x64 Catalog Files" from "Installation Kit" to "Others"

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Kenneth Barber over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

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