AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Customer Portal & PI Square

    Showing 276 of 5231

    Order the version numbers

    When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, bu...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Filing an EA Tech Support case for a specific site

    Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Allow PI Connectors to be searched and selected

    Currently, when you choose "Collection" under the Product Family, the list that appears under Product And License is limited. For example, the PI Connector For UFL does not appear and you cannot search for it. This defeats the purpose of the new C...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    Change the default text of links from "http://" to "https://"

    In existing cases, users have the option to add a link. By default, the link text is "http://". This should be changed to "https://", since the world is migrating more and more towards HTTPS, and it will help familiarize users with the idea that t...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Improve case description formatting

    As a user who creates TS cases, I would like the formatting of the description to persist from the "create a case" dialog to the case details itself. After submitting a case, the formatted description loses its line breaks, etc, making for a much ...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, ir...
    Kenneth Barber over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Add a view only user type restricting option to raise support cases

    We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal. The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA0...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 2 No status

    Enhance Tech Support Case Creating Description Window

    Enhance the Case Form description window when entering in a new tech support case. Allow the description window to be full screen. Support basic formatting of text. Support pasting of images. The current description window is both too small and ...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 0 No status