AVEVA™ PI System™ Feedback Portal

Welcome to our feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas and comments are visible to all other users.


This page is for feedback specifically for AVEVA PI System. For links to our other feedback portals, please see the tab RESOURCES below.

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Ideas

    Showing 38 of 5194

    ICU startup on high latency networks

    On high latency networks, it can take ICU many minutes to start because every interface on the PI Data Archive is checked. Minimize startup time by caching a node's registered interfaces.
    Guest over 3 years ago in PI Interfaces / PI Interface Configuration Utility (PI ICU) 11 Future consideration

    Remote PI ICU

    Regardless of where interface info are stored (PI Module DB or AF), it would be useful to have a remote client tool allowing administrator users to configure interfaces  like they do with tags and AF objects. Today when you have to change con...
    MAl over 3 years ago in PI Interfaces / PI Interface Configuration Utility (PI ICU) 2 No status

    Migrate the PI ICU settings away from the PI Module Database

    PI ICU settings are currently the main reason why the PI Module Database continues to live on even the most up-to-date PI systems. Please consider migrating the PI ICU settings from the PI Module Database to the PI Asset Framework or a separate fi...
    Kenneth Barber over 3 years ago in PI Interfaces / PI Interface Configuration Utility (PI ICU) 5 No status

    Allow to attach files when opening a new case

    As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able t...
    Wagner Lima over 3 years ago in Customer Portal & PI Square / On-line Case Creation 3 Declined

    Support for Key Pair Authentication

    Currently, PI ICU authentication relies on traditional username/password methods. However, this authentication approach is becoming increasingly obsolete and is not supported by many of the modern platforms and security frameworks we are required ...
    Kareema Ramli 4 months ago in PI Interfaces / PI Interface Configuration Utility (PI ICU) 0 No status

    Fix Customer Portal Timeout Issue - New Case Creation

    When creating a new case, the page times out after about 10 minutes which causes all of the entry to be lost. This is especially frustrating when a significant amount of detail has been added for a more complicated case. Need the timeout duration ...
    Mohammed Qasim Asghar 7 months ago in Customer Portal & PI Square / On-line Case Creation 0 No status

    Add a view only user type restricting option to raise support cases

    We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal. The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA0...
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 2 No status

    "Close case" option for all cases

    I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.
    Guest over 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

    Make PI ICU to support gMSA for Service creation

    gMSA are the way of having secured logins for windows services and we try to spread the awareness to switch from standard user accounts to these account type. However as most of the PI applications supports to define the gMSA during installation o...
    Ondřej Kafna about 1 year ago in PI Interfaces / PI Interface Configuration Utility (PI ICU) 0 No status

    Customer ability to set primary site in the Portal

    I’ve been interacting with customer support regarding an issue I’ve experienced repeatedly with the OSIsoft customer portal, and they suggested I contact this address to make a suggestion. The issue occurs when creating a new support case, specifi...
    Guest 10 months ago in Customer Portal & PI Square / On-line Case Creation 0 No status