Customer Portal Overall

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Leveraging Generative Language Models for Enhanced Support

Integrating a Generative Language Model (GLM) into the myOSIsoft.com Support page will revolutionize user experience. Benefits include advanced search capabilities, natural language understanding, content summarization, dynamic knowledge base, and...

Matthew Kishe 12 days ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

2 VOTE

support severity

Would like to fully understand the OSIsoft Support severity system. What makes a ticket critical? When is a Support ticket escalated? When does a ticket change ownership?

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

2 VOTE

View all Support tickets and status

Wants access to all of an organization's Support tickets globally and by site.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

124 VOTE

Allow third party users to be associated with multiple companies without needing unique emails

Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different ...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 7 No Status

7 VOTE

Manage NOC alerts for other (non admin users)

As you know lots of users have received by email NOC alerts, even users that are not active on the portal It would be good if and admin user could manage the NOC alerts for the users that need to receive them

asanzacedo over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

16 VOTE

Better way of managing many users with many sites

I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

6 VOTE

Multiple Companies Managed

I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

3 VOTE

Quickly add fellow admins for many, many sites

I administrate many sites. I need a way to quickly add a fellow admin that matches my own view and access.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

31 VOTE

Allow option to opt-in to e-mail notifications when my case is updated via posts

When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

6 VOTE

List PI Server Download under site

Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site? This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal I have had the reason expl...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 3 Tell us more

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