Customer Portal Overall

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Better way of managing many users with many sites

I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

14 VOTE

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

13 VOTE

Provide a chronological timeline of releases that goes back at least 2 years.

I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said: "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these rel...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

11 VOTE

Allow user-configured custom names for sites on the Customer Portal

I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometim...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

9 VOTE

State the supported browser more clearly on mainpage

It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported. Currently when customer access customer portal, it is hard to know wha...

Jinmo Yi about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

7 VOTE

Manage NOC alerts for other (non admin users)

As you know lots of users have received by email NOC alerts, even users that are not active on the portal It would be good if and admin user could manage the NOC alerts for the users that need to receive them

asanzacedo about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

7 VOTE

List PI Server Download under site

Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site? This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal I have had the reason expl...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 3 Tell us more

7 VOTE

Allow user sign on to persist through ALL OSIsoft sites.

Signing on to myosisoft.com does not always persist through all tech support sites. I often have to also sign on to PI Square. Additionally the checkbox to keep me signed in has never worked

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 Evaluating

6 VOTE

Multiple Companies Managed

I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 0 No status

6 VOTE

Drop support for weak cipher suites on customers.osisoft.com

This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test. https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 Planned

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