Customer Portal Overall

Showing 66 of 4768

Better way of managing many users with many sites

I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

15 VOTE

Improve Product Search

Remove the need to know in which sub-group a product is hiding. If I for example want to install the PI System Connector, the Connector Relay,and the DCM, I first have to find out that the Connector and the Relay are in the PI Collection Suite, wh...

phsutterRoche over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 Evaluating

14 VOTE

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 No Status

13 VOTE

Provide a chronological timeline of releases that goes back at least 2 years.

I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said: "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these rel...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 No Status

11 VOTE

Allow user-configured custom names for sites on the Customer Portal

I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometim...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 No Status

9 VOTE

State the supported browser more clearly on mainpage

It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported. Currently when customer access customer portal, it is hard to know wh...

Jinmo Yi over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

7 VOTE

Manage NOC alerts for other (non admin users)

As you know lots of users have received by email NOC alerts, even users that are not active on the portal It would be good if and admin user could manage the NOC alerts for the users that need to receive them

asanzacedo over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

7 VOTE

Allow user sign on to persist through ALL OSIsoft sites.

Signing on to myosisoft.com does not always persist through all tech support sites. I often have to also sign on to PI Square. Additionally the checkbox to keep me signed in has never worked

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 2 Evaluating

6 VOTE

Multiple Companies Managed

I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 0 No Status

6 VOTE

List PI Server Download under site

Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site? This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal I have had the reason expl...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 3 Tell us more

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