Customer Portal & PI Square

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NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

14 VOTE

Provide a chronological timeline of releases that goes back at least 2 years.

I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said: "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these rel...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

13 VOTE

Add "This affects me" button to Known Issue (bug) articles

As a customer, I would like to be able to indicate that a particular Known Issue (bug) affects me so that OSIsoft can properly assess the impact of it.

Guest over 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

13 VOTE

Software download window needs redesigned

The window to download software does not work well. I struggle to even reach the check box for license agreement and the button to start the download. I don't know if it scaling or what, but it was almost unusable.

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 3 No status

13 VOTE

Add a visual indicator for permissions denied due to the user's profile

By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users s...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

13 VOTE

PI Square - Nested threads look "cramped" and difficult to read

It is difficult to read threads deep in hierarchy. This thread is an example. https://pisquare.osisoft.com/s/question/0D51I00004aqRI8SAM/ramping-calculation-in-af-based-on-future-tag

Guest over 2 years ago in Customer Portal & PI Square / PI Square Online Community 2 No status

12 VOTE

Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade. Currently it i...

Guest over 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

12 VOTE

Provide Release Notes that consolidate all past product changes

When assessing upgrades, we look at product enhancements found in the Release Notes. This proves difficult when the Release Notes only mention the product enhancements for the adjacent product releases and we are upgrading from an older version no...

Guest over 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

12 VOTE

Allow inline posting of images

Just like it was possible with the Jive platform, supporting in-line pasting of images is very important both in 'Questions' and blog posts.

Gabriel Verreault over 2 years ago in Customer Portal & PI Square / PI Square Online Community 2 No status

11 VOTE

Allow user-configured custom names for sites on the Customer Portal

I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometim...

Guest over 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

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