Customer Portal & PI Square

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"Close case" option for all cases

I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

Guest almost 3 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

15 VOTE

My feed filter

Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

dgenet almost 3 years ago in Customer Portal & PI Square / General 0 Evaluating

14 VOTE

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest almost 3 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

14 VOTE

Provide a chronological timeline of releases that goes back at least 2 years.

I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said: "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these rel...

Guest almost 3 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

13 VOTE

Add "This affects me" button to Known Issue (bug) articles

As a customer, I would like to be able to indicate that a particular Known Issue (bug) affects me so that OSIsoft can properly assess the impact of it.

Guest almost 3 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

13 VOTE

Software download window needs redesigned

The window to download software does not work well. I struggle to even reach the check box for license agreement and the button to start the download. I don't know if it scaling or what, but it was almost unusable.

Guest almost 3 years ago in Customer Portal & PI Square / Product Downloads 3 No status

13 VOTE

Add a visual indicator for permissions denied due to the user's profile

By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users s...

Guest almost 3 years ago in Customer Portal & PI Square / Product Downloads 0 No status

13 VOTE

PI Square - Nested threads look "cramped" and difficult to read

It is difficult to read threads deep in hierarchy. This thread is an example. https://pisquare.osisoft.com/s/question/0D51I00004aqRI8SAM/ramping-calculation-in-af-based-on-future-tag

Guest almost 3 years ago in Customer Portal & PI Square / PI Square Online Community 2 No status

2 VOTE

Customer ability to set primary site in the Portal

I’ve been interacting with customer support regarding an issue I’ve experienced repeatedly with the OSIsoft customer portal, and they suggested I contact this address to make a suggestion. The issue occurs when creating a new support case, specifi...

Guest 6 months ago in Customer Portal & PI Square / On-line Case Creation 0 No status

12 VOTE

Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade. Currently it i...

Guest almost 3 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

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