Customer Portal Overall

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Allow third party users to be associated with multiple companies without needing unique emails

Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different ...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 7 No status

101 VOTE

Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 9 No status

48 VOTE

Bring back the online Hardware and PI System Sizing recommendations web page

Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

37 VOTE

system requirements

Product Search Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.

Bill Sublette about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

31 VOTE

Allow option to opt-in to e-mail notifications when my case is updated via posts

When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

23 VOTE

Make the portal pages 16:10 - not 4:3

This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

21 VOTE

Generic access to Customer Portal until user added to site

We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received). ...

bhilgemann about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

16 VOTE

Better way of managing many users with many sites

I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

14 VOTE

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

13 VOTE

Provide a chronological timeline of releases that goes back at least 2 years.

I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said: "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these rel...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

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