Customer Portal & PI Square

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Ability to change Case type: TechSupport vs NOC

Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 Tell us more

23 VOTE

Make the portal pages 16:10 - not 4:3

This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo...

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

22 VOTE

Highlight expired licenses

To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP s...

Guest over 1 year ago in Customer Portal & PI Square / Product Downloads 1 Evaluating

21 VOTE

Generic access to Customer Portal until user added to site

We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received). ...

bhilgemann over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

2 VOTE

Display the "common" product names in addition to the version numbers in Known Issues

It's difficult to know at a glance what version is affected by looking only at the long product number. It would be good to also list the product name; for example, list 2023 SP1 Patch 1 in addition to 3.9.1.0 for fixes in this version of PI Vision.

Brent Bregenzer about 2 months ago in Customer Portal & PI Square / Knowledge Base 0 No Status

16 VOTE

I need to see security bulletins pushed to my immediate attention

As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could h...

Guest over 1 year ago in Customer Portal & PI Square / Knowledge Base 7 No Status

16 VOTE

Add a view only user type restricting option to raise support cases

We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal. The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=k...

Guest over 1 year ago in Customer Portal & PI Square / On-line Case Creation 2 No Status

16 VOTE

Better way of managing many users with many sites

I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

Guest over 1 year ago in Customer Portal & PI Square / Customer Portal Overall 1 No Status

15 VOTE

Include the article title in the web page title

Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title...

Kenneth Barber over 1 year ago in Customer Portal & PI Square / Knowledge Base 0 No Status

15 VOTE

"Close case" option for all cases

I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

Guest over 1 year ago in Customer Portal & PI Square / On-line Case Creation 1 No Status

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